Contact DSE Security
Need help with commercial security systems, financial institution security, managed IT, Teams Voice, cybersecurity, an active support issue, or customer documentation? Choose sales, security support, MSP support, or the DSE Knowledge Base below.
Sales and assessments
Start here for new commercial security, financial security, managed IT, Microsoft 365, Teams Voice, cloud, SaaS, or cybersecurity projects.
Security service
Use this path for field service, maintenance, commercial security-system support, camera/access/intrusion issues, and active security requests.
Managed IT help desk
Use this path for workstation, network, Microsoft 365, cloud, cybersecurity, SaaS, or managed IT support requests.
DSE Knowledge Base
Find helpful documentation, common support answers, and self-service resources before or after opening a ticket with the DSE team.
Open a service ticket or find an answer fast.
Existing customers can use the dedicated ticket portals below to route requests directly to the correct team. For quick how-to information, common questions, and support documentation, visit the DSE Knowledge Base.
Existing Security Customer
Use the Service Fusion portal to request technical support, system maintenance, or field service for DSE-supported security systems. Include the equipment location, issue description, and urgency level so your request can be routed properly.
- Video surveillance, access control, intrusion, and alarm system support
- Commercial security field service and maintenance requests
- System troubleshooting, repairs, and service scheduling
Existing MSP Customer
Use the DSE support hub to submit managed IT, workstation, network, cloud, cybersecurity, or MSP help desk requests. You can sign in to view your dashboard, submit new issues, track active requests, and access documentation.
- Managed IT, network, workstation, and Microsoft 365 support
- Cloud, SaaS, cybersecurity, and Teams Voice help desk requests
- Ticket tracking, dashboard access, and support documentation
Self-Service Support Articles
Use the DSE Knowledge Base to look up support documentation, common answers, helpful resources, and customer guidance before opening a ticket or while working with the DSE support team.
- Self-service support articles and documentation
- Helpful answers for managed IT, support, and customer resources
- A faster starting point for common questions and repeat requests
Find answers without waiting on a ticket.
The DSE Knowledge Base gives customers a clean self-service place to find documentation, support articles, common answers, and helpful resources. It is a great first stop for quick questions and a helpful companion to the support ticket portal.
- Start with documentation: Search support articles and customer resources before submitting a new request.
- Save time on common issues: Use self-service answers for repeat questions, setup guidance, and basic troubleshooting.
- Still need help? Open a support ticket and include what you found so the DSE team can assist faster.
Serving Michigan businesses from Troy.
DSE Security supports commercial, financial, institutional, and business clients that need dependable security systems, managed technology, and long-term support from a local team.
Detection Systems & Engineering1450 Temple City Dr
Troy, MI 48084
Troy, MI 48084 Get Directions
Common questions before contacting DSE.
These quick answers help customers and new prospects choose the right path.
How do I contact DSE for a new project?
Use the sales inquiry form and select the service area that best matches your project, such as commercial security, financial security, managed IT, Microsoft 365, Teams Voice, or low voltage.
Where should existing security customers request service?
Existing security customers should use the Security Ticket button to open a request through the DSE Service Fusion portal.
Where should existing MSP customers request help?
Existing MSP customers should use the MSP Ticket button to access the DSE support hub for managed IT, workstation, network, cloud, cybersecurity, or help desk requests.
Where can I find the DSE Knowledge Base?
Use the Knowledge Base button on this page to visit DSE’s self-service support articles and documentation at help.dsesecurity.com/kb.
What information should I include?
Include your organization, location, service need, timeline, affected system or equipment, urgency level, what documentation you already reviewed, and the best way for DSE to follow up.
Should I open a ticket or check the Knowledge Base first?
For urgent issues or active service needs, open a ticket. For quick answers, documentation, and common support questions, start with the DSE Knowledge Base.
Find DSE Security on LinkedIn.
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